Privacy Policy

Last Updated: August 2025

This Privacy Policy describes how Rocio Catalina Lechuga O’Ryan trading as Holachiolin (ABN 92 850 029 650) (“Holachiolin,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

By accessing or using our website holachiolin.com.au and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website, make purchases, or contact us:

Name, email address, phone number, and billing/shipping addresses.
Payment information (processed securely via third-party payment providers such as Stripe or PayPal; we do not directly store your credit card details).
Order details, purchase history, and delivery preferences.
Technical information such as IP address, browser type, and usage data, collected via tools such as Google Analytics and WooCommerce analytics.
If offered in the future, content you provide for personalised or custom orders (e.g. images).

We do not collect or process sensitive information as defined by the Privacy Act.

2. How We Use Personal Information

We use the information collected to:

Process and fulfil orders, including shipping and payment.
Communicate with you about your order, account, or enquiries.
Send marketing or promotional communications where you have consented (with the ability to unsubscribe at any time).
Improve our website, services, and customer experience.
Comply with legal obligations.

3. Disclosure of Personal Information

We may share personal information with:

Payment processors (e.g. Stripe, PayPal) to securely process transactions.
Shipping carriers and delivery partners to fulfil your order.
Service providers assisting with website operations, analytics, or email marketing.
Print-on-demand and production partners where relevant to order fulfilment.
Legal or regulatory authorities if required by law.

We do not sell, rent, or trade your personal information to third parties.

4. Data Storage and Security

Personal information is stored securely through our website platform (WordPress/WooCommerce) and associated third-party providers (e.g. Mailchimp for email communications).

We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Payment details are encrypted and processed directly by the relevant payment gateway (e.g. Stripe, PayPal) and are not stored on our servers.

5. Access, Correction, and Deletion

You have the right to request access to the personal information we hold about you, to request corrections, or to request deletion.

Requests can be made via email at info@holachiolin.com.au We will respond within a reasonable timeframe in accordance with applicable law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website usage, and support online shopping features. You may disable cookies through your browser settings, though this may impact site functionality.

7. International Data Transfers

At present, we do not engage in international sales. However, some of our third-party service providers may store or process data outside Australia. We take reasonable steps to ensure these providers comply with privacy obligations comparable to the Australian Privacy Principles.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements.

The updated policy will be published on this page with the revised “Effective Date.” If changes are material, we may notify you by email.

10. Contact Us

For questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Holachiolin
Email: info@holachiolin.com.au
Contact Form: Send us a message here.